All the answers you need, right here...
If you cannot see an answer to your question, please feel free to contact me at info@avidorganics.co.uk
CREDIT CARD Payments
I have placed an order online and have made a mistake at the Worldpay stage. The computer won’t let me go back to alter my transaction details. What should I do? Once you enter the World Pay screen the site will not let you back tab as a security measure. If you have made an error you should come out of the World Pay screen entirely by clicking the red cross, top right of the screen. Your order will be logged with Avid as ‘pending’ payment. You now have a couple of choices:
-you can pay for your order by BACS transfer. Simply go online, or telephone your bank and send your payment to the details below:
Account no: 05879388 Sort Code: 72-00-00
Please quote your name as reference to ensure your payment can be identified.
-you can pay for your order by cheque made payable to Avid Organics, sent to the address below.
-if you would really like to pay for your order by card, please email us or give us a call and I will sort it out for you.
If I can’t pay by credit/debit card for past orders, how else can I pay? You can pay by BACS transfer by contacting your bank and sending payment to the details as above.
You can pay by standing order, where we take an amount from your bank account each week/fortnight/ month. Please let me know if you would prefer this option and I will send you a form to complete and return.
You can pay by cheque made payable to Avid Organics sent to the address below.
Why is there a 50p charge for credit cards? Unfortunately, as I work to very tight margins to ensure Avid customers receive quality organic produce at reasonable prices, I simply cannot stand the full cost of each credit/debit card transaction. As a business, I pay the card merchant monthly subscription and security fees, transfer fees, a percentage of each sale paid by card and a standing charge for each transaction!! It really is quite expensive and so, I ask for 50p to cover some of the cost. Companies who offer free card transactions generally hide costs by making products more expensive. I would rather not do this, as some customers pay by alternative methods which cost less to process. If you wish to avoid the 50p charge, you can pay by BACS, standing order, or cheque-all of which are free.
Where can I get information on my Avid account. How do I know if I am in credit/debit? This information is shown on the invoice you receive with your delivery. If you are not expecting a delivery and would like to know your account balance, please email me at info@avidorganics.co.uk or call 07969 611 917.
Holidays, Cancellations & Alterations
I am going on holiday so would like to cancel my delivery for a few weeks. How do I do this? Simply go into the MY ORDERS section of your account, once you have logged on, you will see your next six scheduled orders. Click EDIT on the delivery you wish to cancel. Now click CANCEL THIS ORDER and save your changes. Your order will now appear as a cancelled order, in the MY ORDERS section of your account.
I would like to cancel my regular delivery permanently. How do I do this? Go into the MY ORDERS section of your account. Click EDIT on the FIRST delivery date you wish to cancel from. Now click CANCEL THIS ORDER and CANCEL ALL FUTURE INSTANCES OF THIS ORDER. Save the changes. Your cancelled orders will appear in the cancelled orders section in the MY ORDERS page. It is helpful if you can provide a reason for your cancellation, to make Avid better!
I have a regular order in place that I would like to change. How do I do this? Go into the MY ORDERS section of your account. Click EDIT on the FIRST delivery date of the order you would like to make the changes to. Click CANCEL THIS ORDER and CANCEL ALL FUTURE INSTANCES OF THIS ORDER. Save the changes. Your cancelled orders will appear in the cancelled orders section in the MY ORDERS page. Now click on the GO SHOPPING tab and replace your cancelled orders with a new one. If you would prefer, please feel free to call me on 07969 611 917 and I will make the changes for you.
I would like to add some items to an order in the future. How do I do this? Go into the MY ORDERS section of your account. Click EDIT on the delivery you would like to add to. Scroll down the page and click ADD ITEMS. Continue through to the GO SHOPPING pages and add your chosen items.
I would like to remove some items from an order in the future. How do I do this? Please either call me on 07969 611 917 or email me at info@avidorganics.co.uk .
Introducing the Organic Flower Sprout
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All you need to know about ordering, and more...
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