Credit Card Refund Policy

All avid customers have the right to cancel their order at any time providing it falls within the cancellation policy. (See Cancellation Policy below).

Once an on line payment has been accepted through World Pay, refunds for cancelled orders will be re credited to the customers card.

Incomplete or unsatisfactory delivery of goods paid for by credit card will be refunded appropriately, via World Pay, within seven days of order receipt, provided any complaints are brought to the attention of Avid within 24hrs as per our stated terms and conditions.

avid Poor Produce Policy

We try very hard to ensure that you receive top notch fruit and veggies. However, due to the unpredictable nature of organics, occasionally the odd rogue spud, or carrot may slip into your box. Please check your delivery immediately and report any complaints to us within 24hrs of receipt. If agreeable, we aim to compensate poor produce by supplying extra produce in your next box, at no extra cost to you.
In order to prolong the shelf life of your produce, please refer to the storage information below. Avid Organics will not be held responsible for incorrectly stored items. Full refunds will only be made if complaints are reported within the 24 hour period and the entire contents of the box are retained for collection. Thank you!

How To Store Your avid organic Produce

As our organic produce is not crammed full of preservatives, it does not have the shelf life of "conventional" fruit and vegetables. More care is required to maintain freshness, especially in warmer temperatures. Follow these simple storage techniques to safeguard your beautiful box of nutrition.

PRODUCE	STORAGE
Apples	To prevent over ripening, keep organic apples for up to one month in plastic bags in the refrigerator. Storing organic apples at room temperature hinders crispness. Check stored apples daily, as one rotting apple causes others to decay.
Avocados	Store and eat at room temperature. Refrigerate after ripening.
Bananas	Store and eat at room temperature. Can be refrigerated after ripening. To speed up the ripening of bananas, place them in a paper bag with an apple, in a dark place.
Berries	Keep covered in the refrigerator. Do not wash until you need to use them - too much moisture will speed spoilage. Use within two to three days.
Cherries	Store as above
Citrus Fruits	Keep at room temperature for two to three days. Refrigeration prolongs shelf life to two to three weeks. Avoid plastic bags to store citrus as when airtight, drops of moisture promote mould growth.
Grapes	Refrigerate in perforated bag for up to one week.
Pears	Ripen at room temperature, then refrigerate, unwashed, up to one week.
Pineapple	Store at room temperature. Do not refrigerate.
Soft Fruits	Apricots, Peaches, Pears, Plums, Nectarines and Melons: ripen before refrigeration. Cover cut portions before refrigerating. Use within three to five days. Melons should be used immediately after ripening.
Artichokes	Refrigerate unwashed for two to three days.
Asparagus	Refrigerate unwashed for two to three days in plastic bags.
Aubergine	Keep moderately cool. Eat within two to three days.
Beans	Refrigerate, in a plastic bag up to one week.
Beetroot	Remove leafy tops. Refrigerate in plastic bags for up to one week.
Broccoli	Store in the salad drawer of the refrigerator for up to three to five days in plastic bags.
Brussels Spouts	Store in the salad drawer of the refrigerator for up to three to five days in plastic bags.
Cabbage	Store in the refrigerator for up to two weeks.
Carrots	Remove tops, wash. Refrigerate in closed plastic bag for up to one week.
Cauliflower	Refrigerate for up to one week
Celery	Refrigerate for up to one week
Chard	Wash and drain thoroughly. Store in plastic bags in the salad drawer of the refrigerator.
Corn on the cob	Keep corn, on its husk, in the refrigerator. Corn quickly loses flavour, so should be eaten as soon as possible.
Courgette	Keep moderately cool. Eat within two to three days.
Cucumber	Wash and store in the salad drawer of the refrigerator
Kale	Wash and drain thoroughly. Store in plastic bags in the salad drawer of the refrigerator.
Lettuce & Salad Greens	Wash and drain well. Store in a closed plastic bag lined with paper towel in the salad drawer of the refrigerator.
Mushrooms	Refrigerate on shallow tray covered by moist paper towel for up to three days.
Onions	Keep dry. Store in pantry for up to one month.
Parsnips	Remove tops, wash. Refrigerate in closed plastic bag for up to one week.
Peas	Refrigerate unshelled for up to two days.
Peppers	Wash and store in the salad drawer of the refrigerator.
Potatoes	Do not refrigerate. Keep cool, dry and dark. Use within a few weeks.
Pumpkin	Keep cool and dry in pantry. If cut, refrigerate in plastic bag.
Radishes	Remove leafy tops and store in the refrigerator in plastic bags for up to one week.
Spinach	Wash and drain thoroughly. Store in plastic bags in the salad drawer of the refrigerator.
Spring Onions	Keep in salad drawer of refrigerator for up to five days.
Sugar Snap Peas	Do not wash. Store in the refrigerator for up to five days.
Summer Squash	Keep in salad drawer of refrigerator for up to five days.
Sweet Potatoes	Keep cool dry and dark. Highly perishable. Use within one week.
Tomatoes	Ripen at room temperature then keep uncovered in the refrigerator for up to five days. Serve at room temperature.
Turnip	Remove leafy tops and store in the refrigerator in plastic bags for up to one week.

avid Return Box Policy

avid organic produce is supplied in re-usable recycled cardboard boxes that fold flat for easy storage.

These boxes remain the property of avid and are provided on loan to customers.

Where applicable, boxes should be left covered in an agreed location for collection on the next delivery date.

Those customers, who do not intend to re-order produce within one month, should immediately return boxes to their delivery driver. Customers not present for delivery, must contact 07969611917 to arrange collection.

Unreturned boxes, or those returned in poor condition will be charged at a rate of £3.00.

avid avoid the use of plastic carrier bags, due to the negative impact on the environment and actively encourage the use of re-cycled packaging.

Should customers wish to provide their own containers to hold produce, avid will certainly oblige! Please contact 07969611917 to make arrangements, or email at info@avidorganics.co.uk.

avid Organic Box Cancellation Policy

To ensure that produce is received as fresh as possible, avid organics follows a strict buy to order and minimum storage policy. Hence, boxes cancelled at short notice creates surplus I am unable to sell. To avoid wastage, please ensure you have notified avid by telephone, 07969 611 917, or by email info@avidorganics.co.uk by:

Midnight the Sunday evening, in the week immediately PRIOR to your delivery week.

Repeat order customers maintain the right to suspend or cancel their orders at any time, providing avid is informed by the accepted deadlines.

Failure to cancel, within the given deadlines, will result in non refund of monies paid.

avid Delivery Policy

Although avid strives to deliver orders on specified days, very occasionally adverse weather conditions may lead to cancellations. As a responsible company, avid will not depute delivery vans, should the risk of harm to our employees, or others be deemed too high. Should poor weather conditions prevail, avid will contact customers with future planned delivery days. In such cases, avid will not provide refunds for ordered goods and takes no responsibility for late deliveries.

About your box

avid Organic Box Scheme is certified and strictly governed by the Soil Association. We guarantee that our produce is 100% organic.

Vegetables

Our Standard and Variety Vegetable Boxes contain British produce only. avid constantly strives to supply vegetables from local farmers.
As a last resort, on rare occasions when supply is at a critically low level, (resulting from storms, floods etc) we may have no option but to look further a field for produce. Our promise is that this is kept to an absolute minimum and within the European boundaries. We do not use air freighted produce in our picked vegetable boxes.
The policy of avid is to promote seasonal consumption, to support the British Organic Food Industry and to reduce harmful environmental damage through excess ‘food miles’. We recognise that customers have diverse needs and may wish to purchase vegetables not grown year round in this country. Our European vegetable box contains produce not available in the UK sourced from neighbouring countries, within the European boundaries. It does not contain air freighted produce. We will never supply vegetables from abroad when they are available in this country.
avid offers customers the opportunity to pick their own vegetables. By clearly displaying the country of origin, we enable customers to make informed choices prior to purchase.

Fruit

As British weather fails to supply us with bountiful year-round fruit, avid cannot follow a seasonal policy with our fruit boxes. Instead, we carefully pick produce from countries nearest to the Uk and are mindful to choose fairly traded fruit where possible.
avid will never supply fruit from abroad when it is available in this country. avid offers customers the opportunity to pick their own fruit. By clearly displaying the country of origin, we enable customers to make informed choices prior to purchase.

avid Produce Size Policy

Due to the nature of organics, individual produce items (those priced 'each') will arrive in different sizes and weights. At all times, avid will endeavour to supply realistic weights of produce, in relation to cost. Occasionally, this may lead to delivery of more than expected smaller items and less than expected larger items.

Where produce items are priced per weight, avid will endeavour to meet the expected weight as accurately as possible.

avid Substitution Policy

Should ordered fresh produce be unavailable, avid will endeavour to substitute a similar item of equal value. For example, when one apple variety is unavailable, avid will attempt to replace it with another.

Should ordered dried produce be unavailable, avid will endeavour to substitute a similar item of equal value. For example when one brand of tomato puree is unavailable, avid will replace it with another.

avid guarantees to never replace an organic item with a non organic item.

If you do not require substitutions please notify us at the MY PREFERENCES section of Your Account.

If you are unhappy with any substitutions made, you must notify avid within 24hrs of delivery and retain the item for credit refunds. Failure to notify within the given time limit will result in non refunds.

avid History Ordering Policy

Avid will attempt to duplicate customer 'history' orders as accurately as possible when required to do so. However, please be aware that due to the nature of organics, produce may become unavailable between orders.

Repeat Order Customers Holiday Refund Procedure

Once requested non-delivery dates for repeat order customers, paying by standing order, have passed, avid will directly refund accounts any monies due. Standing orders need not be amended or suspended.
Repeat order customers who pay per delivery, by automatic visa/debit card instruction, will not be debited for requested non delivery dates.
Immediate refunds will be made for any errors made by avid.